This Code of Conduct outlines the standards and expectations for volunteers to ensure a safe, respectful, and supportive environment for all. By adhering to this Code of Conduct, volunteers help create a safe and nurturing environment for all.
1.
Core
Principles
·
Respect
and Dignity: All
recipients will be treated with respect and dignity, recognizing their inherent
worth and value.
·
Confidentiality:
Information about
recipients will be kept confidential and shared only with authorised personnel
as necessary for the provision of services.
·
Non-Discrimination:
Services will be
provided without discrimination based on race, religion, gender, sexual
orientation, age, disability, or any other characteristics.
·
Safety: Always prioritise the physical
and emotional safety of all participants.
·
Integrity: Act with honesty, transparency,
and integrity in all interactions.
2.
Guidelines
for Interactions
2.1. Positive Behaviour: Use positive language and behaviour,
avoiding any form of discrimination, harassment, or bullying.
2.2. Appropriate Boundaries: Maintain appropriate physical and
emotional boundaries. Avoid any actions that could be misinterpreted as
inappropriate or harmful.
2.3. Supervision: Ensure participants are always
supervised during activities. Do not leave vulnerable individuals unattended.
2.4. Communication: Communicate in a manner that is
age-appropriate and respectful. Listen to concerns and respond appropriately.
2.5. Commitment to Inclusion: Promote an inclusive environment
that welcomes and respects individuals from diverse backgrounds and abilities, aware
of and sensitive to cultural differences and practices.
2.6. For children, also adhere strictly to all
safety protocols to safeguard children from potential harm, including
refraining from photography.
2.7. For the elderly, also exercise patience and
understanding and aid as needed, ensuring their comfort and dignity.
2.8. For individuals with disabilities, encourage independence and
respect their autonomy.
3.
Reporting and Accountability
Volunteers
are expected to report any incidents, concerns, or suspicions of abuse or
neglect to the Lead Coordinators immediately. Volunteers are accountable for
their actions and must always adhere to this Code of Conduct. Any breaches of
this code will be addressed promptly dealt with.
4.
Training
and Support
Volunteers
are expected to participate in required training sessions to understand Have
Hope’s policies, procedures, and best practices for working with diverse
populations. Seek support and guidance
when needed.
5.
Personal Conduct
Volunteers
are expected to always conduct themselves professionally and ethically, maintaining
the highest standards of integrity and accountability.
The
use of alcohol, drugs, or any substances that may impair judgment, such as
prescription medications, is strictly prohibited immediately before and during
volunteer service.